Terms and Conditions - Mucknell Abbey
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Terms and Conditions


Trading Address: Mucknell Abbey, Mucknell Farm Lane, Stoulton, Worcester WR7 4RB. Tel. 01905 345900 email shop@mucknellabbey.org.uk

Reg’d address: Beaver House, 23-38 Hythe Bridge Street, Oxford, OX1 2ET

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Terms of Business for online purchases: (shipping charges for incense and any other goods not bought via SagePay are quoted individually on a proforma basis).


SECURITY: This site uses secure online payment via SagePay to ensure the security of your personal and card details. We will never disclose your details to any third party.

GUARANTEE: We undertake to replace or refund any items of faulty or sub-standard manufacture, or items damaged in transit. We retain the right to refuse refund or replacement and/or take legal action in the event of fraudulent claims under this guarantee. Claims should be made within 14 days of receipt of goods.

FRAUD: We retain the right to refuse any order which we know or suspect to be fraudulent. This right will be applied at the sole discretion of SSMV Ltd and/or on the advice of SagePay. If a card payment has been taken for such an order, the purchaser will be informed by email and a full refund will be applied to the payment card used.

NOTE: All orders are subject to import/export regulations in force at the time of purchase. If an order cannot be fulfilled because of unforeseen restrictions or prevailing conditions, the purchaser will be informed by email or letter and a full refund will be applied to their payment card.

YOUR RIGHT TO CANCEL: You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other then the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us, Mucknell Abbey, Mucknell Farm Lane, Stoulton, Worcester, WR7 4RB, 01905 345900, incense@mucknellabbey.og.uk, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has passed. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Click here to download our cancellation form.